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Rental Guidelines

Safe driving guidelines:

  • Don’t use 4×4 on the tar road at all or above 60 km/h on gravel roads because it will damage the gearbox.
  • Drive on the left side of the road – Driver always closest to the middle of the road.
  • Keep your lights on at all times (so you can be seen due to the dust).
  • Drive always closest to the middle of the road instead of to the shoulder of the road.
  • In traffic circles, vehicles from your right have the right of way.
  • When crossing a road as pedestrian check the traffic on your right-hand side.
  • Park in well-lit or guarded areas at night. Support identified car guards who, for a small reward, will keep an eye on your car.
  • Never leave any valuables in plain sight.
  • Never pick up strangers or hitchhikers
  • As distances between towns are considerable make sure that you don’t run out of petrol and drinking water. Refuel when you can, please note that cash is required for fuel and credit cards are not generally accepted (note that many fuel stations have ATM’s but do not rely on this)
  • Please do not smoke in car and do not throw cigarette butts out of the car window. Burning cigarettes could cause bush fires, which destroy valuable grazing land and hurt our wildlife. Non-burning cigarette butts litter our precious land and take years to disintegrate. Please treat our country with respect
  • Plan your itinerary so that there is no need to rush. Driving on gravel roads can be unpredictable and the major cause of accidents is excessive speed. Do not exceed 80 km per hour! Calculate at least 1,5 hours driving time per 100Km on off road / gravel roads.
  • Avoid driving at night (also dawn and dusk) because there is a real danger of stray animals crossing the road.
  • In the case of a tyre burst, DO NOT HIT THE BREAKS, just take your foot of the accelerator and keep the vehicle in a straight line till it gets to a halt, then change the tyre.
  • If you hit an animal make sure there is no water or oil leak before you continue with your journey, also inform NTS (National Traffic System) as soon as is practically possible.
  • Don’t stop in the middle of the road, park alongside it.
  • DO NOT over or under inflate the tyres; the renter will pay for any damages whatsoever caused due to over or under inflated tyres – Always keep tyres inflated as per specification stated on the vehicle.

Insurance in Namibia

Background

It is important to be aware and understand that there are significant differences compared to Western countries regarding car insurances and responsibility in case of damages. For example, in Namibia and Botswana, it is not obliged to have any car insurance. In practice this means, that most of the cars do not have any insurance at all and that the owners and/or car users are responsible for any damages and related compensation in case of an accident or damages.

Third Party Claims

Should the Renter be involved in an accident where the fault was not that of the Renter, the Renter is still responsible and liable for the liability option amount as stated on the rental agreement until a third-party recovery has been made by Dunes Car Hire. Dunes Car Hire will reimburse the Renter the amount paid.

Standard Excess

All rental cars have compulsory and standard third-party insurance and are insured in case of traffic accidents for 90% of the value. The renter is responsible for the deductible excess of the remaining 10%.

For this 10% a guarantee by credit card (VISA, MasterCard) is required upon collection at / delivery by Dunes C H&T. This guarantee is cancelled automatically 7 days after return of the vehicle in the same state of repair as it was collected / delivered and there being no damages found or traffic fines payable.

Besides the general exclusions, terms & conditions, also glass damage and tire damage are not covered by this type of insurance and will be the responsibility of the renter. Additional insurance at renter’s cost for this purpose is however available. See 16.1.4.1 and Par 16.1.4.2 in our Terms and Conditions.

If the renter wishes to rent the car with a lower excess than standard excess, then an additional fee per day will be calculated as per the renter’s option of either purchasing the REW or SEC. It is possible to reduce the excess to the minimum amount of N$ Nil.

Reduction of the excess amount helps you in case of an accident in which a third party is involved. The damage to the rented vehicle as well as the vehicle of the third party is covered above the amount of the chosen excess amount.

Important: Reduced excess can NOT be compared with the European “Full Casco “or “All Risk” insurance, where all damages are covered irrelevant of the cause or the guilt. This kind of insurance policy is simply non-existent in Namibia.

Coverage by the insurance company

Instances of damages are covered in the following cases only:

If it concerns a traffic accident in line with the definition of the insurance company, which definition is contained in the available insurance policy schedule.

If there is no situation of negligence, negligence is defined in the available insurance policy schedule.

If it is not a situation mentioned in the exclusions, which exclusions are contained in the available insurance policy schedule and listed hereinabove.

Traffic accident

The definition of a traffic accident is an accident with the vehicle where another vehicle is involved, or where a pedestrian is involved, or where an animal is involved.

Important: Single vehicle accidents, defined as losing control of the vehicle, for any reason whatsoever and under any circumstances whatsoever where there is no third party involved, are not covered by the insurance

Negligence

This is the situation when the driver and/or the passengers are not behaving according to the law or general regulations. Examples when the insurance company will not cover the damages are as is recorded in the exclusions listed hereinabove.

Exclusions, other than recorded hereinabove

 Damages with are not covered by the insurance company are damage caused by cigarettes, matches and or lighters (burns) and damage caused by walking or standing on the roof or bonnet.

Speed Limit

 Town: 60 km/hour; Gravel Roads (C roads): 80 km/hour (NTS – National Traffic System) speed regulations do overrule road signs indicating 100 km/hr); and Highways: 120 km/hour (B roads)

Please be informed that all Dunes C H&T’s vehicles are equipped with a tracking device and busser system. If you exceed the speed limit all insurances and reduced excesses lapse immediately, become and remain invalid.

Theft

Theft of the vehicle is covered in case the renter behaved responsible and took care, the vehicle was locked and in case the renter can deliver the original car keys.

Tyres

The minimum tread profiles of the tyres supplied with the vehicles are 6 mm (3 mm for spare tyres).

In case of a puncture or a damaged tyre, you can try to have it fixed or you can choose to purchase a new tyre, so you can continue driving.

When returning the car, you will be charged for the damaged tyre, if only repaired instead of replaced, because the damaged tyre must be replaced with a new one. You will only be charged for the existing millimetres of profile and not by definition for a whole new tyre.

Sandstorm

In case of a sandstorm, stop the car immediately and try to look for a temporary shelter. If this is not possible, then continue driving with a very low speed. Damages caused by a sandstorm are not covered by the insurance. Sandstorms do mostly occur at the coast and in case of an eastern wind.

Police report is compulsory

Your vehicle is equipped with an Amber Connect tracking device. In case of any accidents the supplied, if any, cell phone APP’s “Dashboard > Incident Report” is to be used to record all accident details.

 

It is still compulsory to obtain a full police report in case of damage to or theft of the vehicle. When you can take pictures, this is always advisable. Use the supplied APP

Towing cost

The towing cost in case of an accident are not covered by the insurance and will be for the account of the renter, due to the renter being responsible to return the vehicle to the Dunes C H&T’s depot at renter’s cost.

‘Claim handling’ fee

The administrative costs related to a damage is termed ‘claim handling’ and is for the account of the renter.

Additional Insurance

Dunes C H&T’s strongly recommends that all renters take out insurance for medical expenses, baggage loss, cancellation/curtailment, default and personal injury or death due to an accident. 

These guidelines are provided in good faith and for information only wherefore no rights or conclusions can be drawn from this information.


Our company

Dunes Car Hire and Tours CC
(264) 81 122 5298
travel@dunescarhire.com

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